Privacy notice.

Who is responsible for your information

Clent Auto Repairs is responsible for the personal information described in this notice. You can contact us using the details on this page if you have a question about how your information is handled.

Information we collect

When you contact us or request a quotation, we may collect:

• Your name, telephone number and email address.
• Your vehicle registration and information about the vehicle.
• Details of damage, faults, repairs, insurance claims or other enquiries.
• Messages, photographs or documents that you choose to provide.
• Technical and security information needed to operate the website and prevent spam.

Why we use your information

We use personal information to:

• Respond to enquiries and provide quotations.
• Arrange, manage and communicate about vehicle repairs.
• Provide support relating to insurance claims where requested.
• Keep appropriate business, repair and financial records.
• Protect the website, our customers and our business from misuse or fraud.
• Meet legal, regulatory and insurance requirements.

We rely on steps taken at your request before entering into a contract, performance of a contract, our legitimate interests in operating and protecting the business, and legal obligations where they apply.

Who we share information with

We do not sell personal information. We may share it only where necessary with service providers that support our website, email and business systems, or with insurers, repair partners, professional advisers, regulators or authorities where the repair, your instructions or the law requires it.

Website enquiries are securely processed by Netlify before being sent to our business email address. Where a provider processes information outside the United Kingdom, we require an appropriate legal safeguard to protect it.

How long we keep information

We keep personal information only for as long as it is needed to answer your enquiry, provide any requested services, resolve a complaint, protect our legal position or meet financial, insurance and regulatory obligations. We then securely delete or anonymise it.

Cookies and website information

This website does not currently use advertising or analytics cookies. Our hosting provider may use strictly necessary technology to deliver and protect the website. If non-essential cookies are introduced, we will update this notice and ask for the required choice before using them.

Your rights

Depending on the circumstances, you may ask to access, correct, delete or restrict the use of your personal information, object to certain uses, or receive a portable copy. You may also complain to the Information Commissioner's Office at ico.org.uk.

Changes to this notice

We may update this notice when our services or legal responsibilities change. The latest version will always be published on this page.