Questions are welcome.
Straight answers matter.

Please send your name, telephone number, vehicle registration and a clear description of the damage or fault. Several well-lit photographs are helpful for an initial review. We may still need to inspect the vehicle before confirming the repair method and price.

Yes. Photographs can help us understand the general type and location of the damage. Include a photograph of the whole vehicle, a wider view of the affected area and several close views. Photographs do not always reveal damage beneath a panel, so a workshop assessment may also be required.

Yes. We welcome private work, including scratches, dents, bumper scuffs, panel repairs, resprays, diagnostics, mechanical repairs, ADAS calibration and specialist Raptor coatings.

Yes. We will explain what we have found, the repair route we recommend and what information is still needed. Our aim is to give you a clear basis for making a decision before work is agreed.

Yes. Clent Auto Repairs handles insurance-approved accident repairs and can help bring the assessment, estimate, insurer authorisation and repair work together. Contact us with your insurer and claim reference, if available, and we will explain the next step.

Yes. We can discuss both fault and non-fault repair enquiries. The exact route depends on the circumstances of the claim and the information provided by the insurer, so we will explain what is needed for your particular repair.

The vehicle must first be assessed and the required authorisation put in place. We will let you know when the repair can be scheduled and whether any further information is needed from you or the insurer.

Some accident damage only becomes visible after parts are removed. If this happens, we will document the additional findings and agree the next step before carrying out work outside the authorised repair plan.

Yes. We keep customers informed at useful stages and explain any issue that could affect the repair route or timescale. You can also telephone the workshop if you need to speak to the team directly.

Yes. We assess the location, depth and extent of the damage before recommending the most suitable repair. This can include localised marks, dents, damaged panels and bumper repairs.

Accurate refinishing depends on colour identification, careful preparation and the correct blending method. We assess the existing finish and use an appropriate repair process so the completed area works naturally with the rest of the vehicle.

Yes. Full resprays are available for extensive paint deterioration, restoration work or an agreed colour change. The vehicle must be inspected so that preparation requirements and the intended finish can be discussed properly.

That depends on the panel, the position and severity of the damage, access, material and any structural or safety considerations. We will recommend repair or replacement based on the condition of the vehicle, not a one-size-fits-all approach.

Yes. We use diagnostic equipment alongside practical checks to investigate warning lights, running faults and electrical or mechanical concerns. A stored fault code is a starting point, so further testing may be needed to identify the actual cause.

ADAS calibration checks and adjusts the cameras and radar used by driver-assistance features, according to the vehicle manufacturer's requirements. Correct calibration helps those systems interpret their surroundings as intended.

Calibration may be required when work affects a camera, radar unit, windscreen, bumper, body panel, steering, suspension, wheel alignment or the vehicle's geometry. The exact requirement depends on the vehicle and the repair carried out.

Where calibration is required, it is planned as part of completing the repair rather than treated as an unrelated extra. The set-up and result are checked before the work is considered complete.

Raptor-style protective coatings are often used on utility vehicles, load areas, lower body sections and individual projects. Suitability depends on the material, condition and intended use of the area, so we assess the job before confirming the process.

Yes. We will discuss the coverage and the practical result you want. Careful preparation and masking are important to achieving a durable, controlled finish.

Yes. Please telephone or email us before travelling to the workshop so that we can arrange the best time for your visit.

The workshop is open Monday to Friday from 8:00 am to 5:00 pm. We are closed on Saturday and Sunday.

Telephone 01384 492429 or email info@clentautorepairs.co.uk. If you are emailing about a repair, include your registration, contact number and a short description so that we can respond usefully.